Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way to product packaging or product itself.
-within 7 calendar days of the delivery date (after 7 days no returns are allowed)
-must not be a special order or a custom order
-unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
ALL SALES OF SPECIAL ORDER ITEMS AND/OR FIREARMS ARE FINAL. Defective Firearms must be returned to the Original MFG for warranty service. Wide Open Armory USA, LLC is not a warranty or repair center for any manufacturer and warranty and repairs must be performed by the manufacturer.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or an original payment refund.
Refunds are contingent upon inspection of item(s) once we receive it. Product and packaging must be new, unaltered or damaged. If a refund is warranted, payment will be credited back to the original payment type, less original shipping charges. Customer must contact us prior to returning any product. Customer will need an RMA number to return any product. Customer Service can be reached at 727-202-5980 or [email protected]
There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.